Privacy policy

Validity date: 31.08.2023

The Verein gemeinsame Opferhilfe beider Basel (hereinafter also “Opferhilfe beider Basel”, “controller”, “we” or “us”) processes your personal data that is collected when you visit our website and (hereinafter “website”) or in the course of providing our services and fulfilling the associated contractual obligations in accordance with Swiss data protection law and the European General Data Protection Regulation as amended (hereinafter “data protection legislation”).

The protection of your personal data is very important to Opferhilfe beider Basel. With this data protection declaration, we would like to inform you about which personal data about you is collected and processed in connection with the use of our website or in the context of the provision of our services, for what purposes your personal data is processed, to whom it may be passed on and what your rights are in connection with the processing of your personal data by Opferhilfe beider Basel.

Personal data is all information that relates to a specific or identifiable person, e.g. surname, first name, address, e-mail address, date of birth or telephone number.

1. responsible persons

Responsible in terms of data protection legislation is the non-profit association “gemeinsame Opferhilfe beider Basel” based in Basel, unless otherwise stated in individual cases. If you have any data protection concerns, you can send them to our office at the following contact address:

Victim support for both Basel

Steinengraben 5

4051 Basel


Tel. +41 61 205 09 10

2. data processing

We collect and process personal data carefully and for the purposes described in this privacy policy. In accordance with applicable law, we may also use your personal data in ways other than those described in this Privacy Policy. In this case, we will provide you with specific data protection declarations or notifications at the time of collection and, if necessary, obtain your consent. We make every reasonable effort to collect information in anonymized or pseudonymized form so that we cannot recognize your identity.

3. collection of personal data and purposes of data processing

3.1 Personal data transmitted automatically through the use of the website

Opferhilfe beider Basel collects and stores information that your browser automatically transmits to us in “server log files” when you visit our website. This personal data is collected automatically and includes, for example

  • IP address used (possibly in anonymized, shortened form), date and time stamp, web browser and operating system used, language and version of the browser software, websites accessed, amount of personal data transferred in each case.

This personal data is not merged with other personal data and is stored separately from any other personal data transmitted by the user. They will be deleted by us after a maximum of 180 days.

Opferhilfe beider Basel uses the automatically collected personal data to fulfill the following purposes:

  • to enable the display, operation and functionality of the website;
  • ensure the stability and security of the system;
  • to improve and protect our services;

for statistical purposes in the event of attacks on the network infrastructure on which the website is made available.

3.2 Personal data that you transmit to us

Opferhilfe beider Basel collects and processes personal data that the user voluntarily transmits to us by means of an online form directly on the website, via our contact e-mail address, via any other applications linked to the website, by telephone or in any other way. This information includes, for example, the following personal data:

  • Surnames, first names, postal addresses, e-mail address, telephone number, date of birth, gender.

The provision of this personal data is expressly on a voluntary basis. Without this personal data, however, we will not be able to provide the services requested by the user.

Opferhilfe beider Basel uses the personal data that the user transmits to us to fulfill the following purposes:

  • So that we can send you a subscribed newsletter, answer your inquiries, process your donations or process your order for information material via the order form;
  • to raise funds (fundraising);
  • to provide, maintain, protect and optimize the other services and information offered by us;
  • communicate with you and provide you with the best possible and personalized information you need from us (e.g. about our products and services)
  • to offer you new services and information and, based on your profile, to suggest customized services and information that may be of interest to you
  • to comply with legal or other regulatory requirements and internal regulations
  • for the establishment, exercise and/or defense of actual or potential legal claims, investigations or similar proceedings
  • for other legitimate purposes, if this processing is evident from the circumstances or was indicated at the time of collection

3.3 Donations

You can make a donation or process a payment easily and securely online on our website. You can use debit or credit cards. The certified e-payment platform from RaiseNow, based in Zurich, has been specially developed for charitable organizations and aid agencies. RaiseNow fulfills all guidelines of the financial authorities and IT security standards and is PCI-DSS-certified (Payment Card Industry Data Security Standard). All transactions are transmitted securely via SSL. We store the data you provide in connection with the donation, i.e. the amount, the purpose of your donation and your address, in our donation database.

Like all online providers, we collect user data to optimize our offering. This information is not collected and stored by us on a personal basis. We are therefore unable to trace which user has accessed which data. In particular, we do not collect any names, postal addresses, telephone numbers or e-mail addresses as a result of your visit to our website, nor do we collect any information about personal interests or your donation behavior.

4. legal basis for data processing

The processing of personal data is based on the following legal bases:

  • your consent, only if it can be withdrawn at any time (e.g. when you sign up for our newsletter and other marketing communications);
  • for the performance of a contract with you or for the intention to enter into a contract with you;
  • to comply with a legal obligation (e.g. for tax reasons or for the purpose of legal investigations or proceedings);
  • to protect our legitimate interests (e.g. protection and security of our services, systems, assets; compliance with legal, regulatory and contractual obligations; assertion, exercise or defense of legal claims; maintenance and efficient organization of business operations; improvement and development of our services as well as sale and marketing of our services).

If the processing is based on your consent or our legitimate interests, you can withdraw your consent at any time or object to this processing by contacting us directly. Please note, however, that the withdrawal of your consent does not affect the lawfulness of processing based on consent before its withdrawal.

5. recipients of personal data

Opferhilfe beider Basel takes the necessary measures to ensure that only our authorized personnel and our auxiliary persons who have the necessary knowledge have access to your personal data in order to fulfill the purposes for which your personal data was collected.

We may disclose your personal data to the following possible categories of recipients in accordance with the purposes and legal bases of processing described above, insofar as this is necessary for the intended data processing:

  • Service providers who process personal data on behalf of and on the instructions of Opferhilfe beider Basel (so-called contract processors, for example in the areas of IT, hosting and support);
  • To update your postal address, for example if you move house, your address data can be sent to Post AG. This helps us to avoid postal returns and reduces unnecessary postage costs. In this cooperation with Swiss Post, the requirements of data protection are fully respected. You can find more information at
  • Other business partners and auxiliary persons (e.g. lawyers);
  • Authorities, official bodies, courts or other state institutions;
  • social media;
  • other parties in potential or actual legal proceedings;
  • other recipients named in this privacy policy.

We select our partners and processors carefully and only use them if we can sufficiently guarantee that they have suitable technical and organizational measures in place in accordance with the legal requirements. Our processors can only process personal data on our documented instructions. They are all subject to confidentiality requirements and may only use your personal data to the extent necessary to fulfill the purpose for which your personal data was collected, unless otherwise required by law.

6. transfer of personal data to countries outside Switzerland

The personal data we collect about you is generally stored in Switzerland. In addition, we may transfer, store and process your personal data at data locations around the world, e.g. where our third-party providers or partners are located. We may therefore also transfer your personal data outside Switzerland and the European Economic Area (EEA) in compliance with data protection legislation if this is necessary for the data processing described in this Privacy Policy.

If data is transferred to countries that do not guarantee an adequate level of protection, we ensure adequate data protection by providing appropriate safeguards, such as contractual guarantees (e.g. on the basis of EU standard clauses adapted to Switzerland), on the basis of binding corporate rules, the transfer of data in accordance with your express consent, for the conclusion or performance of a contract with you, or in connection with the establishment, exercise or enforcement of legal claims. You can obtain further information about our reasonable security measures by contacting us at the address set out in section 1 contact point indicated.

7. duration of storage of personal data

We process and store your personal data for the duration of the business relationship and beyond in accordance with the statutory retention and documentation obligations. Personal data may be retained for the period during which claims can be asserted against our company (i.e. in particular during the statutory limitation period) and insofar as we are otherwise legally obliged to do so or legitimate business interests require this (e.g. for evidence and documentation purposes). As soon as your personal data is no longer required for the above-mentioned purposes, it will be deactivated and no longer used. In principle, shorter retention periods of twelve months or less apply to operational data (e.g. system protocols, logs).

8. your rights

You have the right to information, correction, deletion, restriction of data processing and objection to our data processing as well as to the disclosure of certain personal data for the purpose of transfer to another body (so-called data portability) within the scope of the data protection law applicable to you and to the extent provided for therein (such as in the case of the GDPR). Please note, however, that we reserve the right to assert the restrictions provided for by law, for example if we are obliged to store or process certain data or need it to assert claims. If you incur any costs, we will inform you in advance.

Upon written request to Opferhilfe beider Basel, we can inform you about the data we have stored about you. Please send us your first name, surname and e-mail address as well as a copy of an official form of identification (ID, passport). This is necessary to prevent unauthorized persons from gaining access to your data.

You also have the right to enforce your claims in court or to lodge a complaint with the competent data protection authority. The competent data protection authority in Switzerland is the Federal Data Protection and Information Commissioner (

9. use of cookies

9.1 Categories of cookies that we use

We use cookies during your visit to our websites. Cookies are small text files that are stored permanently or temporarily on your computer when you visit this website. The purpose of cookies is in particular to analyze the use of this website for statistical evaluation and for continuous improvements. You can deactivate cookies completely or partially in your browser settings at any time. If cookies are deactivated, you may no longer be able to use all the functions of this website.

Depending on their function and purpose, the cookies we use can be divided into the following categories: functional cookies, performance cookies and advertising cookies.

  • Functional cookies: These cookies serve a variety of purposes for the presentation, functionality and performance of a website and in particular to improve the experience and enjoyment of visitors to the website. They enable a website to save information already provided (e.g. user name, location or language selection) and offer visitors improved, more personalized functions. Functional cookies are used, for example, to remember things like your login details.

These cookies may be placed by us or by a third party on our behalf. Further information about cookies and their use can be found at

The legal basis for data processing (to the extent required by data protection legislation) is your consent or our legitimate interest. Our legitimate interest lies in ensuring the optimal functionality of our website, an optimized user experience and the ongoing development of our services.

You can configure your browser settings so that no cookies are stored on your computer. If you deactivate cookies completely, you may not be able to use all the functions of our website.

By continuing to use our website and/or agreeing to this privacy policy, you consent to cookies being set by us and thus to personal usage data being collected, stored and used, even beyond the end of the browser session. You can revoke this consent at any time by activating the browser setting to refuse third-party cookies.

9.2 Other third-party providers

We use offers from other providers on our websites and mobile applications. Videos are embedded via the YouTube platform. Content can be shared or recommended via Facebook, Instagram, Twitter or Google+. If you click on an element of such a third-party provider (e.g. “Like” plug-in from Facebook), a connection to the servers of this third-party provider can be established automatically. Data about your visit to the website may be transmitted to the third-party provider and may be assigned to your user account there. Information on the collection and use of data by these platforms can be found in their data protection notices. You also have the option of restricting the use of your personal data via the settings.

10. secure data transmission

All data that you provide to us via our website, when ordering a newsletter or making contact inquiries, is transmitted to us in encrypted form via a secure connection. The security procedure used (SSL-Secure Sockets Layer) corresponds to the usual state of the art.

11 Liability for links

On our website we also place links to external offers that we consider to be worth recommending. We only do this if no misleading or illegal content was recognizable on the linked pages at the time the link was created. However, we have no influence on the future design of these pages. Therefore, we cannot accept any responsibility for recommended pages that were changed after the link was created. The provider of the respective page is solely liable for illegal, incorrect or incomplete content and in particular for damages resulting from the use of such information.

12th Newsletter

If you subscribe to our newsletter, we use your data exclusively for the delivery of our newsletter, as described in the registration form. To subscribe to our newsletter, all you need to do is enter your e-mail address. Registration takes place in a so-called double opt-in procedure. After registration you will receive an e-mail asking you to confirm your registration. This confirmation is necessary so that no one can log in with other people’s e-mail addresses. Registrations and changes to the newsletter subscription are logged and can therefore be tracked.

If you provide further information about yourself when registering, we will compare this with our own address database in order to optimize the topicality and quality of the addresses and thus our communication with you. Your newsletter data will be treated as strictly confidential and will not be passed on or sold to third parties. In close cooperation with our Internet and newsletter service providers, we also ensure that your data is optimally protected against unauthorized access, loss, misuse or falsification.

The newsletter is sent by CleverReach, CRASH Building, Schafjückenweg 2, 26180 Rastede, Germany, hereinafter referred to as the “sending service provider”. You can view the data protection provisions of the shipping service provider at
to view.

Furthermore, the mailing service provider may, according to its own information, use this data in pseudonymous form, i.e. without allocation to a user, to optimize or improve its own services, e.g. to technically optimize the mailing and presentation of the newsletter or for statistical purposes to determine which countries the recipients come from. However, the mailing service provider does not use the data of our newsletter recipients to write to them itself or pass it on to third parties.

The newsletters contain a so-called “web-beacon“, i.e. a pixel-sized file that is retrieved from the mailing service provider’s server when the newsletter is opened. As part of this retrieval, technical information, such as information about the browser and your system, as well as your IP address and the time of retrieval are initially collected. This information is used for the technical improvement of the services based on the technical data or the target groups and their reading behavior based on their retrieval locations (which can be determined with the help of the IP address) or the access times. The statistical surveys also include determining whether the newsletters are opened, when they are opened and which links are clicked. For technical reasons, this information can be assigned to individual newsletter recipients. However, it is neither our intention nor that of the shipping service provider to monitor individual users. The evaluations serve us much more to recognize the reading habits of our users and to adapt our content to them or to send different content according to the interests of our users.

13. changes to this privacy policy

We may amend this privacy policy at any time without prior notice. The current version published on our website applies. If the privacy policy is part of an agreement with you, we will inform you of the change by e-mail or other suitable means in the event of an update.